FAQ
ORDERING ONLINE
Do I need an account to place an order online?
You do not need to create an account to place an order. We recommend it for easier checkout in the future, but it is possible to checkout as a guest.
Can I change or cancel my order after I have placed it?
If you wish to change or cancel your order, please contact us as soon as possible and we will do our best to help you. Unfortunately, we are unable to change/cancel an order once it has been shipped.
How do I cancel my order?
If you wish to cancel your order, please contact us as soon as possible and we will do our best to issue a refund. Unfortunately, we are unable to cancel an order once it has been shipped.
I didn’t get an order confirmation?
Please contact us at help@maisonharrygeorge.com and we will ensure everything is correct and provide you with your order confirmation. We kindly advise you to check your spam inbox as well.
SIZING
What size should I order?
Please refer to the size guide on the product page. If you still need assistance, please contact us at hello@maisonharrygeorge.com and we will be happy to help you save time on returns and lower our environmental impact by guiding you to the right size.
If my size is out of stock, how can I be notified?
We suggest clicking “Notify Me” on the product page and signing up to receive an email if the item becomes available at a later date.
Where can I find the size guide?
You can find our size guide on every product page, located just below the size selection.
You can also find a more in depth guide here.
Payment
What payment methods do you accept?
We accept most credit cards, PayPal, Apple Pay, Google Pay. At checkout you will see the options available in your country.
Is it safe to use my credit card online at Harry George?
Your personal online security is very important to us. To ensure your shopping experience is safe we do not process or store any payment information in our database, and only work leading payment providers in transferring information to process your orders.
In which currency will my purchase be made?
We charge in the currency you have selected while shopping.
When will I be charged?
You will be charged as soon as your order is complete.
Can I save my credit card details?
If you place an order, you can choose to store your credit card details for smoother checkout on future purchases. To ensure your safety, we do not store any payment information in our database, its fully encrypted and only available to our payment service provider.
Why was my payment declined at checkout?
If your order attempt was declined, we suggest that you contact your bank or card-issuing company. If you receive another error message, please contact us at hello@maisonharrygeorge.com and we will do our best to assist you.
I have a gift card/voucher. How do I use it?
All gift cards and vouchers can be applied at checkout. If you experience issues, please confirm the spelling or expiration date. For further assistance, please contact us at hello@maisonharrygeorge.com
